{"id":4990,"date":"2022-02-13T17:05:17","date_gmt":"2022-02-13T17:05:17","guid":{"rendered":"http:\/\/quicklizard.wpenginepowered.com\/?page_id=4990"},"modified":"2022-02-13T17:10:32","modified_gmt":"2022-02-13T17:10:32","slug":"technischer-support-student","status":"publish","type":"page","link":"https:\/\/website.quicklizard.boardroom-ai.dev\/de\/tech-support-student\/","title":{"rendered":"Technischer Support (Studierende)"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4990\" class=\"elementor elementor-4990\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-440c5bb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"440c5bb\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-77d6d49\" data-id=\"77d6d49\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6eb5ceca elementor-widget elementor-widget-spacer\" data-id=\"6eb5ceca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4c7dfb16 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"4c7dfb16\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-7f3adafa\" data-id=\"7f3adafa\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cb30bff elementor-widget elementor-widget-heading\" data-id=\"cb30bff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">About the Role:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5415a86c elementor-widget elementor-widget-text-editor\" data-id=\"5415a86c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>As a Technical Support Specialist, you will learn the inner workings of the product, help customers, and serve as a technical expert on a number of wide-ranging topics. You will have the opportunity to serve as a focal point for clients facing technical issues and collaborate with other teams to delight clients by delivering technical solutions and providing best practices.<\/p><ul><li>You will Act as the first point of contact for new and existing customers<\/li><li>Provide product education<\/li><li>Complete troubleshooting and escalate where necessary<\/li><li>Handle customer complaints raised via Intercom and Email<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33abcc98 elementor-widget elementor-widget-spacer\" data-id=\"33abcc98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1313ba7 elementor-widget elementor-widget-heading\" data-id=\"1313ba7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Responsibilities:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ad64a2 elementor-widget elementor-widget-text-editor\" data-id=\"6ad64a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Willing to work shifts Sunday to Friday including night shifts.<\/li><li>Providing technical support and product assistance to customers worldwide through the ticketing system, calls, and emails.<\/li><li>Work closely with customer success managers to prioritize issues, communicate status, and oversee end-to-end resolution.<\/li><li>Resolve problems independently and understand the correct escalation procedures.<\/li><li>Reproduce and debug customer-reported problems and work with the engineering teams to resolve issues.<\/li><li>Research for the root cause, troubleshoot, and investigate issues.<\/li><li>Assist business partners with technical issues as well as customer service needs.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-733dac4 elementor-widget elementor-widget-spacer\" data-id=\"733dac4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77453905 elementor-widget elementor-widget-heading\" data-id=\"77453905\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Requirements:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63275885 elementor-widget elementor-widget-text-editor\" data-id=\"63275885\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Students of science degrees: Math, Physics, Computer science, Engineering.<\/li><li>Fluent English (Both speaking and writing) \u2013 must.<\/li><li>Problem solver &#8211; love to get to the bottom of things and find the root cause of the problem.<\/li><li>You can communicate complex concepts in a clear and professional manner.<\/li><li>Able to learn quickly and adapt to changes<\/li><li>You are a lifelong learner with insatiable curiosity.<\/li><li>You have a constant smile on your face, and you are passionate about helping others<\/li><li>Technical troubleshooting ability<\/li><li>Ability to self manage and take initiative<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-785a5a61\" data-id=\"785a5a61\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-24b70587 elementor-widget elementor-widget-heading\" data-id=\"24b70587\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><b>Apply for this job<\/b><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6093c762 elementor-button-align-stretch elementor-widget elementor-widget-global elementor-global-933 elementor-widget-form\" data-id=\"6093c762\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next &gt;&quot;,&quot;step_previous_label&quot;:&quot;&lt; Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\" aria-label=\"New Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"4990\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"6093c762\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_48fd3ef elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_48fd3ef]\" id=\"form-field-field_48fd3ef\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"First Name*\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_385d4a6 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_385d4a6]\" id=\"form-field-field_385d4a6\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Last Name*\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Email*\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_c47a136 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_c47a136]\" id=\"form-field-field_c47a136\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Phone*\" required=\"required\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_74df18f elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_74df18f]\" id=\"form-field-field_74df18f\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"LinkedIn Profile\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_2e88fa7 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_2e88fa7\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tPosition of Interest*\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_2e88fa7]\" id=\"form-field-field_2e88fa7\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Position of Interest*\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_beba11a elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_beba11a\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tResume\/CV - <b>ADD ATTACHEMENT AS PDF<\/b>*\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_beba11a][]\" id=\"form-field-field_beba11a\" class=\"elementor-field elementor-size-sm  elementor-upload-field\" required=\"required\" multiple=\"multiple\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Submit application<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Tech Support (Student) About the Role: As a Technical Support Specialist, you will learn the inner workings of the product, help customers, and serve as a technical expert on a number of wide-ranging topics. You will have the opportunity to serve as a focal point for clients facing technical issues and collaborate with other teams [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":71,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4990","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/website.quicklizard.boardroom-ai.dev\/de\/wp-json\/wp\/v2\/pages\/4990","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/website.quicklizard.boardroom-ai.dev\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/website.quicklizard.boardroom-ai.dev\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/website.quicklizard.boardroom-ai.dev\/de\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/website.quicklizard.boardroom-ai.dev\/de\/wp-json\/wp\/v2\/comments?post=4990"}],"version-history":[{"count":0,"href":"https:\/\/website.quicklizard.boardroom-ai.dev\/de\/wp-json\/wp\/v2\/pages\/4990\/revisions"}],"wp:attachment":[{"href":"https:\/\/website.quicklizard.boardroom-ai.dev\/de\/wp-json\/wp\/v2\/media?parent=4990"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}